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Privacy Policy

How we collect, use and protect information shared with City Productions. Effective 21 October 2026.

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Information we collectHow we use itGoogle Analytics and cookiesSharing and storageYour choicesContact us

Information we collect

When you submit our enquiry form, email, call or message us, we may receive your name, email address, phone number, event date and location, and the details you choose to share about your plans.

Our hosting provider may process basic technical information, such as IP address, device type, browser, requested pages and timestamps, to deliver and secure the website.

How we use information

We use your information to answer enquiries, check availability, prepare proposals, plan requested photography or film services, provide customer support, maintain business records and protect the website from misuse.

We do not sell personal information or use enquiry details for unrelated advertising.

Google Analytics and cookies

We use Google Analytics 4 to understand how visitors find and use this website, diagnose performance and improve our content. Google Analytics may use first-party cookies, including _ga and _ga_<container-id>, to distinguish visitors and maintain session state. It may receive information such as pages viewed, interactions, approximate location, device and browser type, referring page, cookie identifiers and the IP address used for transmission and approximate geographic reporting.

We do not intentionally send the names, email addresses, telephone numbers or message content entered in our enquiry form to Google Analytics. You can limit analytics by changing your browser settings, clearing cookies or using the Google Analytics Opt-out Browser Add-on. See Google’s Privacy Policy and its explanation of how it uses data from sites that use Google services.

Sharing and storage

The enquiry form is processed by FormSubmit and delivered to our email provider. FormSubmit states that submissions may be retained for up to 30 days. Information may also be handled by providers that host or secure the website, Google as our analytics provider, authorised team members and professional advisers. They process information to provide their services or meet legal obligations.

Some providers may process information outside India, subject to applicable legal requirements and their contractual and security safeguards. We keep enquiry and booking records only for as long as reasonably needed to respond, deliver services, maintain contractual records, resolve disputes and meet applicable legal, tax or accounting requirements. Analytics retention is controlled through our Google Analytics settings.

Your choices

Subject to applicable law, you may ask us for information about our processing, access to personal information associated with you, correction or updating of inaccurate information, erasure of information no longer required, withdrawal of consent for future processing where consent is the basis, or resolution of a grievance. Legal and contractual retention duties may limit some requests.

You can contact us by phone or email instead of using the form. Links to Instagram, YouTube, WhatsApp, Google Maps and other third-party services lead to services with their own privacy practices.

Contact us

For a privacy question or request, email cityproductions77@gmail.com, call +91 88487 77601, or write to City Productions, 1st Floor, AVM Complex, GHSS Road, Pathanamthitta P.O., Kerala, India.

We may update this policy when our website or business practices change. The effective date above identifies the latest version.

© 2026 City Productions.

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